Frequently asked
Short, useful answers for finding a venue, paying safely and getting help when plans change.
No. El3ab only lets you choose availability returned by the booking system. If a time is missing, it is not currently bookable.
A hold temporarily protects a slot while you complete the next step. It is not a confirmed booking, and it expires if the checkout is not completed in time.
Only when El3ab’s booking status says Confirmed. A redirect, receipt, bank reference or uploaded image is not confirmation on its own.
You upload proof through the secure payment flow. El3ab checks the evidence and routes anything uncertain to review. Your booking is confirmed only after the payment ledger accepts it.
Open the booking and choose the cancellation or support option. El3ab shows the policy and any refund decision before you confirm a request.
No. Venue names, facts, amenities, media, prices and availability come from information the venue or booking system has supplied.
Yes. Account settings lets you request deletion after a recent sign-in. Some records may be retained where the law or financial reconciliation requires it.